Frequently Asked Questions
Everything you need to know about your STATE order and our mission.
What is the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account to view your order history and real-time shipping updates.
What is your return policy?
We accept returns on unused, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or final sale items are not eligible for return.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery timelines vary based on the destination country.
How do I clean and care for my STATE bag?
We recommend spot cleaning your bags with a damp cloth and mild detergent. Avoid machine washing or dry cleaning to preserve the integrity of the fabrics and hardware.
How does my purchase support your mission?
For every STATE bag purchased, we support American children and families in need through our donation programs, providing essential tools for success and neighborhood development.
Do your backpacks come with a warranty?
Yes, we offer a limited one-year warranty against manufacturer defects in materials and workmanship. This does not cover normal wear and tear or accidental damage.